FAITH EFFIONG-LESLEY

Operations & Business Development Professional | Aspiring AI Entrepreneur

Abuja, NG.

About

Results-driven Operations and Administrative Professional with over 7 years of experience spanning operations management, financial services, and client relations, poised to leverage a proven track record in process optimization and strategic coordination for high-impact AI ventures. Adept at streamlining complex workflows, managing critical data, and fostering robust client relationships, I am seeking to apply an entrepreneurial mindset and problem-solving acumen to build and scale innovative AI solutions within the MEST AI Startup Program.

Work

Humane Care Therapy

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Administrative Manager

Abuja, FCT, Nigeria

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Summary

Currently leading administrative and operational functions for a healthcare therapy provider, optimizing information management, financial processes, and confidential record-keeping to enhance organizational efficiency and compliance.

Highlights

Managed comprehensive client and employee information utilizing the WellSky healthcare management platform, ensuring data accuracy and accessibility for critical operations.

Streamlined invoice generation and processing, achieving timely payment reconciliation and maintaining 100% record accuracy for financial transactions.

Coordinated end-to-end payroll preparation and securely maintained confidential employee payroll records, ensuring compliance with regulatory standards.

Implemented robust administrative protocols that enhanced data integrity and operational transparency across key departmental functions.

Manebody Cosmetics

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Head, Operations & Production

Abuja, FCT, Nigeria

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Summary

Directed comprehensive operations and production for a cosmetics venture, overseeing daily administration, inventory management, and process optimization to drive efficiency and ensure product quality in an entrepreneurial setting.

Highlights

Spearheaded daily operational and administrative functions, ensuring seamless business continuity and effective resource allocation for a growing cosmetics brand.

Implemented robust inventory coordination strategies, achieving full SOP compliance and optimizing stock levels to meet production demands.

Initiated and executed workflow efficiency improvements across production processes, resulting in enhanced output and streamlined operations.

Managed cross-functional teams to align production with market demand, demonstrating leadership and strategic oversight in a fast-paced environment.

Neutratech Nigeria

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Account/Admin Officer

Abuja, FCT, Nigeria

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Summary

Managed critical administrative and accounting functions for a technology company, overseeing procurement, financial record-keeping, and general office operations to support business continuity.

Highlights

Managed end-to-end office administration and procurement processes, ensuring efficient resource acquisition and vendor relationship management.

Processed invoices and meticulously maintained financial records, contributing to accurate financial reporting and audit readiness.

Implemented improved documentation systems for administrative processes, enhancing data retrieval and operational transparency.

Supported executive functions by coordinating key administrative tasks, contributing to overall organizational efficiency.

Union Bank

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Loan Sales Associate

Abuja, FCT, Nigeria

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Summary

Managed the full lifecycle of loan acquisition and customer relationship management for a leading financial institution, consistently exceeding sales targets while upholding stringent compliance standards.

Highlights

Managed a diverse portfolio of clients, successfully acquiring new loans and fostering strong customer relationships that contributed to sustained business growth.

Consistently achieved and exceeded sales targets for loan products, demonstrating strong persuasive communication and negotiation skills.

Ensured strict adherence to all regulatory compliance standards in loan processing and customer interactions, mitigating risk and maintaining institutional integrity.

Recognized as a Top 3 Performing Loan Sales Associate in 2019, reflecting exceptional performance in a competitive sales environment.

Union Bank

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Direct Sales Agent

Port Harcourt, Rivers State, Nigeria

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Summary

Drove direct sales initiatives for Union Bank, converting over 50% of prospects and consistently exceeding ambitious sales targets within a competitive market.

Highlights

Achieved an exceptional prospect conversion rate of over 50%, significantly contributing to the expansion of the bank’s customer base.

Consistently exceeded challenging sales targets, demonstrating strong market penetration and product knowledge in a direct sales capacity.

Developed and implemented effective sales strategies to identify and engage high-potential clients, maximizing revenue generation.

Utilized strong interpersonal skills to build rapport and trust with potential clients, facilitating successful sales closures.

Sacred Heart Girls Model Secondary School

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Subject Teacher

Abuja, FCT, Nigeria

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Summary

Educated and assessed students at a secondary school, developing comprehensive lesson plans to facilitate effective learning and academic development.

Highlights

Developed and delivered engaging lesson plans across various subjects, fostering a positive learning environment for students.

Conducted thorough student assessments and provided constructive feedback, contributing to academic improvement and student success.

Managed classroom dynamics and student engagement, demonstrating strong organizational and communication skills.

Collaborated with colleagues to enhance curriculum delivery and support extracurricular activities.

Ambassadors Word Church

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Financial Secretary

Abuja, FCT, Nigeria

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Summary

Managed and maintained meticulous financial records and reports for a community organization, ensuring transparency and accountability in financial operations.

Highlights

Maintained accurate and comprehensive financial records, ensuring compliance with organizational policies and facilitating transparent reporting.

Prepared detailed financial reports for leadership, providing critical insights for budgetary decisions and resource management.

Implemented efficient record-keeping systems that improved financial data accessibility and audit readiness.

Managed financial transactions and reconciled accounts, contributing to sound financial stewardship.

Education

National Open University of Nigeria

Abuja, FCT, Nigeria
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PGDE Education Grade:

University of Port Harcourt

Port Harcourt, Rivers State, Nigeria
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B.Sc. Economics Grade:

Marigold College

Lagos, Lagos State, Nigeria
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WASSCE General Studies Grade:

Mater Misericordiae Nursery & Primary School

Abuja, FCT, Nigeria
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First School Leaving Certificate Primary Education Grade:

Awards

Top 3 Performing Loan Sales Associate

Union Bank

Recognized for exceptional performance in loan sales, achieving top-tier results within a competitive banking environment.

Languages

English

Certificates

Mutual Trust Banking School

Mutual Trust Banking School

Skills

Administrative & Operations Management

Administrative Management, Executive Support, Office Operations, Records Management, Procurement & Logistics, Inventory Management, Office Administration, Administrative Coordination, SOP Compliance, Workflow Efficiency, Process Optimization, Data Management.

Financial Management & Sales

Loan Processing, Invoice Processing & Reconciliation, Account Management, Sales Targets, Payment Reconciliation, Financial Records, Revenue Generation, Budgetary Control, Compliance Management, Contract Negotiation.

Client & Stakeholder Relations

Client Relationship Management, Customer Service, Customer Acquisition, Stakeholder Engagement, Communication.

Leadership & Teamwork

Leadership, Teamwork, Cross-functional Collaboration, Mentorship, Training & Development.

Technology & Software Proficiency

Microsoft Office Suite, WellSky (formerly Kinnser), Payroll Administration Software, Healthcare Documentation Systems, Record-Keeping Systems, Data Accuracy, Information Management.

Strategic & Analytical Thinking

Analytical Thinking, Problem Solving, Strategic Planning, Business Modeling, Go-to-Market Strategies, Lean Startup Principles, Innovation, Entrepreneurial Mindset, AI Interest.